Effective Date: 15 Oct 2024
Welcome! We're glad you're here. These Terms and Conditions govern your use of PracticeRAW® training services and website, operated by Labkom Co. Ltd., registered in Thailand. We've tried to make this as clear and friendly as possible, but if anything's unclear, just ask us.
By using our services or enrolling in our programs, you're agreeing to these terms. We know legal documents can be dense - we've done our best to keep this readable.
1.1 What We Offer
We provide professional development workshops and training programs focused on systems thinking and the RAW Systems Work® methodology. Our programs are available in two formats:
– Online workshops: Live sessions via Zoom, with digital materials
– In-person workshops: Face-to-face sessions in Bangkok, Thailand and other locations
Each program includes exclusive materials, including our proprietary book "Emergent Systems Thinking and Authentic Practice with Right Attention: A Primer for Systems Work" by Victor Nuñez.
1.2 Who Can Participate
Our programs are designed for professionals including consultants, coaches, organizational leaders, and practitioners interested in systems thinking. You must be at least 18 years old to enroll.
We welcome participants from around the world. Our primary language of instruction is English, though we may offer programs in other languages from time to time.
1.3 Registration and Enrollment
To register for a program:
– Select your preferred session through our Acuity scheduling system
– Complete the booking form with accurate information
– Receive a confirmation email with payment instructions
– Complete payment to confirm your registration
Your spot is reserved temporarily upon booking, but registration is only confirmed once payment is received.
1.4 Program Schedules
Online workshops: Scheduled dates are confirmed at the time of booking. We send all materials and access details 48 hours before the session starts.
In-person workshops: We typically confirm these programs 1-2 weeks before the scheduled date, once we've secured the venue and reached minimum enrollment. You'll receive confirmation when the workshop is guaranteed to run, followed by payment instructions.
1.5 What's Included
All programs include:
– Access to the live workshop session
– Exclusive book: "Emergent Systems Thinking and Authentic Practice with Right Attention: A Primer for Systems Work" (digital PDF for online, printed paperback for in-person)
– Workshop handouts and tools
– Access to our participant community
– Post-workshop support resources
1.6 What We Expect From You
We want everyone to have a great experience, so we ask that you:
– Show up prepared and on time
– Participate respectfully and constructively
– Keep workshop content and materials confidential (see Section 5 on Intellectual Property)
– Respect other participants' privacy and perspectives
– Let us know if you have any accessibility needs or concerns
We're here to create a supportive learning environment for everyone.
4.1 What You'll Receive
Upon successful completion of a program, you may receive:
– Certificate of completion (for programs that include this)
– Digital badge or credential (where applicable)
– Listing in our practitioner directory (with your permission)
The specific credentials vary by program. Check your program description for details on what's included.
4.2 What Our Certificates Mean
Our certificates confirm that you've attended and participated in the program. They're evidence of your professional development and exposure to the RAW Systems Work® methodology.
They do not:
– Constitute formal academic credit
– Guarantee employment or specific outcomes
– Replace requirements for professional licensing in your field
– Imply endorsement of your work by PracticeRAW® beyond the scope of the program
You're welcome to include our programs on your resume and professional profiles. We're proud to have you as part of our community.
4.3 Verification
Potential employers or others can verify your participation by contacting us. We'll confirm:
– Program name and date
– That you completed the program
– General program content
We won't share personal information beyond verification of attendance without your written permission.
5.1 What We Own
The RAW Systems Work® methodology, framework, and all related materials are our intellectual property. This includes:
– The RAW Systems Work® name and trademark
– Course content, presentations, and materials
– The book "Emergent Systems Thinking and Authentic Practice with Right Attention: A Primer for Systems Work" by Victor Nuñez
– Workshop exercises and tools
– Teaching methods and approaches
– Website content and design
Everything we share with you is protected by copyright and trademark law.
5.2 What You Can Do
When you participate in our programs, you receive a personal, non-transferable license to:
– Use the materials for your own learning and professional development
– Keep the book and handouts for your reference
– Apply the concepts and frameworks in your own work
– Share general concepts (with appropriate credit) in your professional practice
You're learning from us so you can use these ideas in your work-that's the whole point.
5.3 What You Can't Do
Please don't:
– Reproduce or share program materials with others (including the eBook)
– Teach or train others using our methodology without proper authorization
– Create derivative works based on our content
– Remove copyright notices or attributions
– Post materials on file-sharing sites or social media
– Sell or distribute our materials in any form
The book and materials are exclusively for participants in our programs. They're not for public distribution.
If you want to teach RAW Systems Work® or use our materials in a training context, let's talk about licensing or partnership opportunities.
5.4 Proper Attribution
If you reference RAW Systems Work® in your work:
– Credit PracticeRAW® and Victor Nuñez as the source
– Include proper citation when quoting or referencing the methodology
– Don't imply that you created or own the framework
– Don't suggest you're authorized to teach it unless you are
We're happy to have our work referenced and discussed-just give credit where it's due.
5.5 Your Confidentiality
What you share in workshops stays in workshops. We ask all participants to:
– Keep other participants' stories and examples confidential
– Not record sessions without permission
– Respect the privacy of the learning space
– Be thoughtful about what you share publicly about the experience
We want everyone to feel safe being authentic and vulnerable in our learning spaces.
7.1 Creating a Good Learning Environment
We're all here to learn and grow. We expect participants to:
– Be respectful of everyone's perspectives and experiences
– Participate actively and constructively
– Be present (minimize distractions, don't multitask)
– Ask questions and engage with curiosity
– Support other participants' learning
– Maintain confidentiality about others' sharing
7.2 What's Not Okay
We won't tolerate:
– Harassment, discrimination, or disrespectful behavior
– Disruptive conduct that interferes with learning
– Recording sessions without permission
– Sharing other participants' information or stories
– Using workshops to pitch your products or services
– Any behavior that makes others feel unsafe or unwelcome
7.3 If There's a Problem
If you experience or witness concerning behavior:
– Let us know immediately (during or after the workshop)
– We'll address it promptly and appropriately
– We take these situations seriously
If your behavior is disruptive or violates these standards:
– We'll speak with you about it
– Continued issues may result in removal from the program
– No refund will be provided if you're removed for conduct violations
We want to maintain a space where everyone can learn and grow.
8.1 What We're Responsible For
We're committed to delivering quality programs and treating you with respect. If we make a mistake or fall short, we'll make it right where we reasonably can.
We're responsible for:
– Delivering the program as described
– Providing the materials we've promised
– Processing refunds when our policy requires it
– Treating your information properly
8.2 What We're Not Responsible For
We're not liable for:
– How you apply what you learn in your work
– Results or outcomes from using our methodology
– Technical issues beyond our control (internet outages, platform failures)
– Your travel or accommodation costs for in-person workshops
– Opportunities or business lost due to program cancellation or rescheduling
– Issues arising from third-party services (Stripe, Zoom, venues)
8.3 Limitation Amount
To the maximum extent permitted by law, our total liability to you for any claims related to our services is limited to the amount you paid for the specific program in question.
This doesn't limit liability for things we legally can't limit (fraud, gross negligence, etc.).
8.4 No Guarantees
We believe in our methodology and teach it with integrity, but we can't guarantee:
– Specific professional or business outcomes
– That you'll achieve particular results
– Employment or career advancement
– That the methodology will work for every situation
– That you'll like or agree with everything we teach
Learning is a personal journey. What you get out of it depends on what you put in and how you apply it.
8.5 Your Responsibility
You're responsible for:
– How you apply what you learn
– Decisions you make based on program content
– Your own professional judgment and ethics
– Compliance with laws and regulations in your jurisdiction
– Results of using the methodology in your work
We're educators, not advisors for your specific situations.
Sometimes things happen that none of us can control-natural disasters, pandemics, government actions, wars, or other major events.
If something like this prevents us from delivering a program, we'll work with you to:
– Reschedule to a new date
– Move an in-person workshop online if possible
– Provide a full refund if we can't deliver the program
We're not liable for delays or cancellations caused by circumstances genuinely beyond our control.
We'll communicate clearly and quickly if any force majeure situation affects your program.
10.1 Which Laws Apply
These Terms are governed by the laws of Thailand. We're a Thai company (Labkom Co. Ltd.), and Thai law is what we know and can work with.
10.2 Resolving Disputes
If we have a disagreement, let's talk first. Seriously-most issues can be resolved through conversation.
If we can't work it out between us:
– We'll try mediation before going to court
– If legal action becomes necessary, it will be in the appropriate courts in Bangkok, Thailand
– Both parties agree to this jurisdiction
We really hope it never comes to this. We'd much rather find solutions together.
10.3 International Participants
If you're participating from outside Thailand:
– These Terms still apply
– Thai law still governs
– You agree to Thai jurisdiction for disputes
– We'll work with you to find reasonable solutions that account for distance and time zones
We serve an international community, and we understand the complications that can create. We'll be practical and fair.
13.1 How We Update These Terms
We may update these Terms occasionally to:
– Reflect changes in our services
– Address new legal requirements
– Clarify existing provisions
– Improve clarity and readability
13.2 How You'll Know
When we make changes:
– We'll update the "Effective Date" at the top
– For significant changes, we'll notify you by email
– Continued use of our services means you accept the new terms
13.3 Programs Already Purchased
If you've already registered for a program when we update these Terms:
– The version in effect when you registered governs your participation
– Unless the changes are required by law
– We'll be fair and reasonable about applying changes
Last updated: 15 Oct 2024
Thank you for taking the time to read these Terms. We know it's a lot, but we believe in being clear and transparent about how we work together.
If anything's unclear or you have questions, please reach out. We're real people, and we're happy to talk.
We're excited to have you in our community.
– The PracticeRAW® Team
