Privacy Policy

We only collect information that helps us provide you with a great learning experience. Here's what we gather:

Information You Give Us Directly

When you register for a workshop or contact us, you provide:

– Name and contact information (email, phone)
– Payment details (processed securely by Stripe—we never see your full card number)
– Professional background and interests (if you share them)
– Communications with us (emails, WhatsApp messages, support requests)

This helps us deliver your program, send you materials, and provide support.

Information Collected Automatically

When you visit our website, we collect:

– Device and browser information (to ensure the site works properly)
– IP address and location (general region, not precise location)
– Pages you visit and how you interact with our site
– Referral source (how you found us)

This helps us improve the website and understand what's working.

Cookies and Tracking

We use cookies (small data files) to:

– Remember your preferences
– Keep you logged in
– Understand how people use our site
– Improve your experience

You can disable cookies in your browser, but some features may not work as well.

Information From Third Parties

We receive information from:

– Stripe (payment confirmation and transaction details)
– Acuity (booking and scheduling information)
– Zoom (attendance at online workshops, if you join)

These services have their own privacy policies, and we encourage you to review them.

We use your personal data thoughtfully and only for legitimate purposes:

To Deliver Our Services

– Process your registration and payment
– Send you workshop materials and access details
– Provide the training program you enrolled in
– Communicate about your booking (confirmations, reminders, changes)
– Offer customer support

To Improve What We Do

– Understand how people use our website and services
– Identify what's working and what needs improvement
– Develop new programs and features
– Send you relevant updates about Systems Work® (only if you've opted in)

To Comply With Legal Requirements

– Maintain business records as required by Thai law
– Process tax obligations (VAT for Thai participants)
– Respond to legal requests if required
– Protect against fraud or misuse of our services

To Build Community

– Connect you with other participants (with your permission)
– Share success stories and case studies (anonymized or with your consent)
– Invite you to future programs that might interest you

We never sell your information to third parties. Your data is yours, and we respect that.

We're careful about who we share your information with. Here's the complete list:

Service Providers We Trust

We share necessary information with:

– Stripe: For secure payment processing
– Acuity Scheduling: For booking management
– Zoom: For online workshop delivery
– ProtonDrive: For secure material distribution
– Email service providers: For sending communications
– Website hosting: For keeping our site running

These companies are required to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may share information if:

– Required by Thai law or legal process
– Necessary to protect our rights or property
– Needed to prevent fraud or security threats
– Required by tax authorities (for VAT compliance)

With Your Permission

We'll share information with others only if you explicitly agree:

– Testimonials or success stories (we always ask first)
– Referrals to other participants (only with mutual consent)
– Partner organizations (if you opt in to specific collaborations)

We Never

– Sell your data to marketers or data brokers
– Share your information for others' advertising
– Provide your details to third parties without permission
– Use your data for purposes you haven't agreed to

You have significant control over your personal data. Here are your rights:

Access Your Data

– Request a copy of all personal information we hold about you
– Ask about how we're using your data
– Get information in a commonly used electronic format

We'll respond within 30 days and provide your data free of charge.

Correct Inaccurate Information

– Update your contact details
– Fix errors in your records
– Ensure your information is current and accurate

Just let us know what needs changing—we'll take care of it.

Delete Your Data

– Request deletion of your personal information
– Exercise your "right to be forgotten"

We'll delete your data unless we need to keep it for:

– Completing services you've paid for
– Legal or tax record requirements (typically 7 years in Thailand)
– Resolving disputes or enforcing agreements

Restrict or Object to Processing

– Limit how we use your data
– Object to specific uses (like marketing)
– Withdraw consent you've previously given

You can opt out of marketing emails anytime by clicking "unsubscribe" or contacting us.

Data Portability

– Receive your data in a structured, machine-readable format
– Transfer your data to another service provider

We'll provide your information in common formats like CSV or PDF.

File a Complaint

If you're not satisfied with how we handle your data:

– Contact us first—we want to make it right
– File a complaint with Thailand's Personal Data Protection Committee
– Seek remedies through Thai courts if necessary

We hope it never comes to that, but you have these options.

Keeping your information secure is a priority for us.

How We Protect Your Data

We implement appropriate security measures:

Technical Safeguards

– Encrypted connections (SSL/TLS) for all data transmission
– Secure servers with regular security updates
– Password protection and access controls
– Regular security audits and monitoring
– Backup systems to prevent data loss

Organizational Safeguards

– Limited access (only team members who need it)
– Confidentiality agreements with staff and contractors
– Training on data protection and privacy
– Clear policies and procedures

Payment Security

– We never store your complete credit card information
– Stripe handles all payment data (PCI DSS compliant)
– Encrypted payment transactions
– Fraud detection and prevention measures

No system is 100% secure, but we take reasonable precautions and stay current with security best practices.

How Long We Keep Your Data

We retain information only as long as necessary:

Active Participants

– During your enrollment and participation
– While providing ongoing support or services
– As long as you maintain an account with us

After Program Completion

– 7 years for financial records (Thai tax law requirement)
– 3 years for general business records
– Until you request deletion (for non-essential data)

Marketing Information

– Until you unsubscribe or opt out
– We review and clean our lists regularly

After retention periods end, we either:

– Delete the data completely
– Anonymize it so it can't identify you
– Archive it securely if legally required

We're based in Thailand, but we serve an international community.

Where Your Data Goes

Your information may be transferred to or stored in:

– Thailand (our primary operations)
– United States (some service providers like Stripe)
– European Union (some hosting services)
– Other countries where our service providers operate

When we transfer data internationally, we ensure:

– Adequate protection through contractual agreements
– Compliance with applicable data protection laws
– Service providers meet international security standards

EU Participants

If you're in the European Union:

– We rely on Standard Contractual Clauses for EU data transfers
– Your rights under GDPR are respected
– You can contact us about EU-specific privacy concerns

We may update this policy occasionally to:

– Reflect changes in our practices
– Address new legal requirements
– Improve clarity and transparency
– Add new services or features

When we make changes:

– We'll update the "Effective Date" at the top
– For significant changes, we'll notify you by email
– We'll post the new policy on our website
– Continued use of our services means you accept the updates

We encourage you to review this policy periodically.

You have control over your information and how we use it.

Marketing Communications

– Opt out anytime using the "unsubscribe" link in emails
– Contact us to update your communication preferences
– We'll still send essential service emails (confirmations, materials, etc.)

Cookies

– Adjust your browser settings to refuse cookies
– Some features may not work without cookies
– We don't use cookies for cross-site tracking or advertising

Account Information

– Update your profile anytime
– Correct inaccurate information
– Request data deletion when you're done with our services

– ชื่อและข้อมูลติดต่อของคุณ
– ข้อมูลการชำระเงิน (ประมวลผลอย่างปลอดภัยผ่าน Stripe)
– การสื่อสารกับเรา

วิธีที่เราใช้ข้อมูลของคุณ

– จัดส่งบริการและวัสดุการฝึกอบรม
– ประมวลผลการลงทะเบียนและการชำระเงิน
– ปรับปรุงบริการและโปรแกรมของเรา
– ปฏิบัติตามกฎหมายไทย (รวมถึง VAT)

เราแบ่งปันข้อมูลเฉพาะกับ:

– ผู้ให้บริการที่จำเป็น (Stripe, Acuity, Zoom)
– หน่วยงานราชการตามที่กฎหมายกำหนด
– เราไม่ขายข้อมูลของคุณให้บุคคลที่สาม

เราไม่ขายหรือแบ่งปันข้อมูลส่วนบุคคลของคุณกับบุคคลที่สาม ยกเว้น:

⁃ FastSpring สำหรับการประมวลผลการชำระเงินที่ปลอดภัย
⁃ Zoom สำหรับการส่งมอบการฝึกอบรมออนไลน์
⁃ ตามที่กฎหมายไทยกำหนด

– เราใช้มาตรการรักษาความปลอดภัยที่เหมาะสม
– เก็บข้อมูลทางการเงิน 7 ปี (ตามกฎหมายภาษีไทย)
– ลบหรือทำให้ข้อมูลเป็นนิรนามหลังจากระยะเวลาเก็บรักษา