FAQ
Essential Information & Questions
Find clear answers to all your questions.
Find clear answers to all your questions.
Where can I find different training workshops, courses, and core resources?
All our training offerings are organized on our Training page. You'll find short workshops (2-3 hours), comprehensive multi-day trainings, and core resources including our foundational text, *Emergent Systems Thinking & Authentic Practice with Right Attention: A primer for systems work* by Victor Nuñez. Each offering clearly indicates format, duration, and learning outcomes.
Are resources accessible for individual learning?
Yes! Our e-books and digital resources are available for individual purchase and download. All PDF materials are digitally stamped with unique identification for your personal and professional use only. This protects the intellectual property while allowing you to integrate these resources into your practice.
What is the investment structure for the workshops?
Our workshops are priced to be accessible while sustaining quality facilitation and supporting the ongoing development of PracticeRAW®. Pricing varies by format (online vs. in-person) and duration. All transactions are securely processed through Stripe. You'll see the complete investment amount before confirming your booking.
What are the differences between online and in-person workshops/training?
Online workshops provide flexibility and global access through interactive virtual sessions using Zoom, allowing you to participate from anywhere with reliable internet. In-person workshops offer deeper relational engagement, embodied learning experiences, and the richness of physical presence. Both formats maintain our commitment to authentic practice, systems thinking, and relational depth—the choice depends on your learning preferences and logistical needs.
What courses are offered?
We offer a spectrum of learning experiences:
- Short workshops (2-4 hours): Focused explorations of specific concepts or practices
- Multi-day trainings: Comprehensive immersions in systems thinking and authentic practice
- Core resources: Self-paced materials including *Emergent Systems Thinking & Authentic Practice with Right Attention: A primer for systems work* by Victor Nuñez
Visit our Training page for current offerings, available dates, and detailed descriptions.
Can I receive a recording/replay for the session I enroll in?
Recording policies vary by program format. Some workshops include access to recordings for registered participants, while others prioritize live engagement without recordings to create deeper presence. Please check the specific workshop or training description for recording availability, or contact us with questions about your enrolled session.
When will I receive course materials?
Course materials, including session links, preparatory readings, and any necessary resources, are automatically sent to your registered email 48 hours before your scheduled session start date. This timing ensures you're working with the most current content while giving you adequate preparation time.
How do I enroll in a course or workshop?
Enrollment is simple:
1. Browse available courses on our Training page
2. Select your desired workshop or training
3. Choose your preferred session date and time
4. Complete the booking form with your information
5. Your spot is immediately held for 48 hours
6. Complete payment within the required timeframe to confirm your enrollment
How does the booking hold and payment system work?
When you select a course and time slot, your spot is held for 48 hours while you complete payment.
For short workshops:
- Payment must be completed within 48 hours of booking
- If payment is not received, your spot automatically releases for other participants
For large trainings requiring minimum participant numbers:
- You'll receive confirmation when the training has sufficient enrollment and will run
- Payment is due within 48 hours of receiving this confirmation, or up to one week maximum
- This ensures you're not paying for a training that may not proceed
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing system. Stripe provides bank-level encryption and security for all transactions. During checkout, you can also add your tax information if needed for business expense purposes.
Do you offer pricing in different currencies?
Yes, you can cancel your enrollment directly through your FastSpring account. Refunds are processed according to FastSpring's standard refund policy and procedures.
Do you offer discounts or promotional codes?
Yes! We occasionally offer promotional discounts for early enrollment, group registrations, or special circumstances. If you have a promo code, you can enter it during the Stripe checkout process to apply your discount automatically.
Can I get an invoice or receipt for my payment?
Yes. Stripe automatically generates a receipt sent to your email upon successful payment. You can also access and download invoices from your payment confirmation email. If you need additional documentation for reimbursement or tax purposes, contact us and we'll provide what you need.
Can I enroll someone else?
Yes! During the booking process, simply enter the participant's name and email address instead of your own. They will receive all course communications, materials, and access information directly. This is ideal for organizational professional development or gifting a learning experience.
When exactly will I be charged?
Your card will be charged immediately upon completing the payment step. For large trainings, you'll receive a booking confirmation first, then be prompted to complete payment once we confirm the training will run (minimum numbers met), within the timeframes outlined above.
What if I don't complete payment within the required timeframe?
Your held spot will be automatically released and become available to other participants. You're welcome to re-book if spaces are still available, but we cannot guarantee availability as our sessions often fill quickly.
What is your cancellation and refund policy?
If you need to cancel:
- Cancellations made more than 14 days before the session start date receive a full refund minus a small administrative fee
- Cancellations made within 14 days of the session are eligible for 50% refund or full credit toward future sessions
- Cancellations made within 48 hours of the session are non-refundable but may be transferred to another participant
- To cancel, contact us at support@practiceraw.com
If we cancel:
- If a training doesn't meet minimum enrollment and we cancel, you'll receive a full refund or the option to transfer to another date at no additional cost
- In rare cases of facilitator emergency or unforeseen circumstances, we'll notify you immediately and offer full refunds or alternative dates
Can I transfer my enrollment to another date or person?
Yes, transfers are possible with advance notice:
- Date transfers: Contact us at least 7 days before your scheduled session. Subject to availability, one-time transfers are complimentary
- Person transfers: You may transfer your enrollment to another participant at no charge by notifying us at least 48 hours in advance
Do you offer group or organizational discounts?
Yes! For organizations enrolling 3 or more participants in the same training, or teams seeking customized learning experiences, we offer group pricing. Contact us at support@practiceraw.com to discuss your needs and receive a customized quote. Group discounts can be applied through promotional codes during checkout.
Why do workshops require a minimum of 2 participants?
Because two people create a system! Our work is fundamentally rooted in relational and systems thinking. Systems work cannot be done in isolation—it requires at least two people to create the relational dynamics, feedback loops, and emergent properties that are central to authentic systems practice. With two or more participants, we can explore real-time systemic patterns, practice relational awareness, and engage in the co-creative learning that makes this work transformative.
How will I know if a large training is going to run?
For comprehensive trainings that require minimum enrollment numbers, we'll notify you at least 2 weeks before the scheduled start date about whether the training will proceed. This gives you adequate time to arrange travel, time off work, and other logistics. You'll only be asked to complete payment once we confirm the training has sufficient enrollment and will definitely run.
What happens if a training I enrolled in gets cancelled?
If we need to cancel a training due to insufficient enrollment or unforeseen circumstances:
- You'll receive immediate notification
- Full refund processed within 5-7 business days
- Priority access to the next scheduled session
- Option to transfer your enrollment to another available training
- No penalties or fees of any kind
What if a session I want is full or no longer available for booking?
If your preferred session is at capacity or the booking window has closed, we encourage you to check back regularly as we frequently add new dates and sessions. Alternatively, consider our other available sessions or contact us about organizing a private group training for your team.
What format are the course materials?
Course materials are primarily provided as PDF documents, with some courses including video content, worksheets, or other digital resources. All materials are sent via email and accessible through download links.
Are the PDF materials shareable with my team or colleagues?
No. All PDF materials are digitally stamped with unique identification for personal and professional use only. Each participant must enroll individually. This protects the intellectual property and ensures sustainable support for ongoing development of these resources. For team or organizational learning, please contact us about group enrollment options and discounts.
Can I print the materials for my personal use?
Yes! Once downloaded, you may print materials for your own personal and professional reference. The digital stamp ensures proper attribution while allowing you to use the materials in ways that support your learning and practice.
What is the book referenced throughout your site and materials?
Our foundational text is *Emergent Systems Thinking & Authentic Practice with Right Attention: A primer for systems work* by Victor Nuñez. This book provides the theoretical and practical foundation for much of our training work and is available for purchase separately on our Training page.
Will I have continued access to materials after the course ends?
Yes! All materials sent to you remain accessible in your email and downloads. We recommend saving them to a dedicated folder for ongoing reference. However, access to any course-specific platforms or private discussion spaces may be time-limited based on the specific program format.
What technology do I need for online workshops?
For the best learning experience, you'll need:
- Reliable internet connection: Minimum 5 Mbps download/upload speed (10+ Mbps recommended)
- Device: Computer, laptop, or tablet with camera and microphone (smartphones are not recommended for full participation)
- Software: Zoom video conferencing (free version adequate; download at zoom.us)
- Browser: Updated version of Chrome, Firefox, Safari, or Edge
- Quiet space: A location where you can participate without interruptions
- Headphones: Recommended for better audio quality and reduced echo
What if I have technical difficulties during a session?
Technical support information will be included in your pre-session materials. If you experience difficulties:
- Use the Zoom chat to notify the facilitator
- Contact our support email immediately: [support email]
- We'll work to resolve issues quickly, and if you miss significant content due to technical problems on our end, we'll offer appropriate accommodation
Are sessions recorded if I need to miss part due to technical issues?
This varies by program. Check your specific workshop description for recording policies. Our priority is always supporting your full participation and learning.
Do I need any special software or tools beyond Zoom?
Most sessions require only Zoom. If specific workshops require additional tools or platforms, this will be clearly stated in the course description and pre-session materials, with setup instructions provided in advance.
What if I don't receive my course materials or reminder 48 hours before my session?
First, check your spam/junk folder, as automated emails sometimes filter there. If you still don't see materials 48 hours before your session:
1. Email us immediately at [support email]
2. Include your name and session date
3. We'll resend materials directly and ensure you have everything needed
How quickly will I receive support when I contact you?
We respond to all inquiries within 24-48 business hours. For urgent matters within 48 hours of a scheduled session, we prioritize rapid response to ensure your participation isn't impacted.
What if I have questions during the course itself?
All facilitated sessions include time for questions and discussion. You're encouraged to ask questions in the moment—this is part of the learning process! For technical issues during live sessions, use the Zoom chat function.
Can I contact the facilitator directly before or after the session?
Brief questions can be addressed during session Q&A time. For more substantive inquiries or follow-up conversations, please email us at support@practiceraw.com and we'll connect you appropriately or arrange additional consultation if needed.
What if I have accessibility needs or requirements?
We're committed to making our trainings accessible. Please contact us at [support email] before enrolling to discuss:
- Closed captioning needs
- Visual or hearing accommodations
- Cognitive or learning support requirements
- Other accessibility considerations
We'll work with you to ensure you can fully participate in the learning experience.
Will I receive a certificate upon completion?
Yes! Participants who complete the full training receive a certificate of completion from PracticeRAW®. Certificate requirements vary by program but generally include:
- Attendance at all required sessions
- Completion of any assigned practice or reflection work
- Active engagement in the learning process
When will I receive my certificate?
Certificates are issued within 2 weeks of completing the final session. They're sent via email as PDF documents that you can print or save for your records.
Can I complete the course at my own pace?
Most of our workshops and trainings follow a cohort model with scheduled live sessions that cannot be completed at your own pace—this is essential for the relational and systems-based learning we facilitate. However, some self-paced resources and materials are available. Check individual course descriptions for format details.
Do you provide continuing education credits?
We are currently exploring partnerships for continuing education credit in coaching, therapy, organizational development, and related fields. Currently, certificates of completion are provided but not certified for CE credit. Please contact us if you need information for submitting to your professional organization—we're happy to provide supporting documentation.
Will my certificate show specific competencies or hours?
Yes. Certificates include:
- Course title and dates
- Total contact hours
- Key learning domains covered
- Facilitator signature
Can I use my completion certificate for professional development requirements?
Many participants successfully submit our certificates for professional development in fields including coaching, therapy, organizational development, education, and consulting. However, acceptance is determined by your specific licensing board or professional organization. We're happy to provide additional documentation if needed.
Is there a community or network I can join after completing training?
Coming soon! We are launching a community space for systems thinkers and authentic practitioners—a place to continue the conversation, share insights, support each other's practice, and deepen the relational learning that begins in our trainings. This community will be open to all PracticeRAW® training participants and those committed to emergent systems thinking and authentic practice. Contact us to be added to the early notification list.
Will there be opportunities for ongoing practice and learning?
Yes! Beyond our formal trainings, we're developing spaces for continued practice, peer learning circles, and advanced explorations. The upcoming community will serve as a hub for these ongoing learning opportunities.
What if my question isn't answered here?
We're here to help! Contact us at info@practiceraw.com with any questions not covered in this FAQ. We typically respond within 24-48 business hours and are happy to provide any additional information you need to make an informed decision about your learning journey with PracticeRAW®.
